Frequently Asked Questions

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.925 silver (also called sterling silver) is an alloy made of 92.5% pure silver and 7.5% other metals, usually copper. It is the international standard for high-quality silver jewelry.

Yes. All of our silver products are handmade or hand-finished by skilled Mexican artisans

We recommend:

• Storing in a dry, sealed container or anti-tarnish pouch
• Cleaning with a silver polishing cloth or mild soap and water
  Avoid chemicals or perfumes to extend the shine.

Yes. We have Japanese-speaking staff or translators available to support our clients in Japan, especially for B2B communication, via email or messaging, so you can shop with confidence

Yes! We offer:

• Retail orders for individual customers.
• Wholesale/bulk orders for businesses, resellers, and boutiques.
  Discounted pricing is available for bulk purchases with a minimum order quantity.

Yes. All our pieces are stamped with the .925 mark to guarantee authenticity and meet international quality standards. 

Yes. Our products comply with Japanese customs and import regulations for precious metals and jewelry. We provide all necessary documentation (invoices, certificates of origin, etc.).

Yes, we provide OEM and ODM services, including custom designs and branding for Japanese retailers or distributors.

MOQ varies by item, but generally Custom designs 24 pieces per design. 

Lead time varies by item, but generally:

1. Sampling 1 and a half month
2. Production 2-3 weeks

*Shipping time not included

• Retail orders: 5–10 business days
• Wholesale orders: 7–15 business days, depending on order size and customization
  We ship via trusted international couriers (DHL, FedEx, or EMS). All shipments include tracking.

Yes, Japanese customs may apply import taxes or duties. These are the responsibility of the buyer. We recommend checking with your local customs office for up-to-date information.

• Bank transfer (SWIFT)
• Credit cards (Visa, MasterCard, AMEX)

Yes. Returns and exchanges are accepted within 7 days of delivery if the item is unused. (Return shipping for customer reasons may be at your expense.) For damaged or defective items, please contact us immediately.

• Through our online store (Japanese available)
• At select e-commerce website in Japan (coming soon)

You can place your order directly through our website, contact our team via email  or one-on-one meetings for custom or wholesale inquiries. We provide support in English and Japanese.